FAQ
Wireless Security Camera System
A: The cameras need to be plugged into outlet, cannot be battery powered. Because cameras are Day/Night cameras, each has 3pcs IR led working in night vision, so it needs more power energy, the battery is difficult to support it.
A: Please refer to product description; if it doesn’t state camera is with 2-way audio, please check if there are 3 cables on camera end, if so, camera is with two way audio; you can purchase our extend speaker to realize 2-way audio.
A: The standard working temperature of the camera is -4 to 140 degrees Fahrenheit. If your temperature exceeds the working temperature of camera, we suggest you'd better not use camera during this period of time.Â
A: Please download HonestView in App Store, register an account, login and add device by Cloud ID and password(the same as the one you use to login your system): click "+" in the upper right corner>> Other ways to add>> Manually enter device ID to add then complete the add.
NOTE: Please check if your system is with Wireless internet function in System setup>> Network setup; if it is with that function, you could connect system to your wifi wirelessly; if not, please connect the NVR to your router directly with a network cable, to make the Cloud ID of your system online.
A: Please download our PC client through the link below(choose the first one from top to bottom; Please login with your app account):
http://helpen.dvr163.com/index.php/Tool_software
NOTE: please make sure Cloud ID of your system is online. Remote tools are not for long-time viewing, you'll have to refresh it after a viewing break.Â
A: Wireless cameras are affected by a lot of environments, so they can't give a definite range of work. It is recommended that the NVR be placed in the center of the monitoring area, and the installation position of the IPC (wireless camera) and NVR should avoid the obstacle as much as possible. When the cameras are connected at the same time in an open area and there are no obstacles between the NVR and the IPCs, the IPC is placed in a spherical coverage area with a radius of 80 meters with the NVR ideally at the center; The recommended radius is reduced to 40 meters when there is one wall between the NVR and the IPCs, when there are two walls, it is reduced to 20 meters radius(coverage is affected by the physical properties of the obstacles and the surrounding environment, this data is for reference only).
A: When you setup backup, there will be a minute for you to pull out the mouse and insert USB, system will auto backup the video.
A: Please check if you checked the box Buzzer in System setup>> Channel setup>> Video detection for every channel; if so, please uncheck the box, click Apply, click Ok. Please also check if you checked the box Buzzer in System setup>> General setup>> Error setup; if so, uncheck it, click Ok.
A: The red triangle means error detected or motion detected, you could click it to see what it is; and you could also close it if you like, please go into System setup>> General setup>> Error setup, uncheck all the four boxes, and save the settings.
A: Camera viewing angle is about 75-85 degrees.
This system supports 220V power input. The system power supply supports AC 110V-240V input.
A: Please format HDD in System setup>> General setup>> HDD setup to delete all video records, can’t delete single record for now.
A: Current system is with Cloud storage; after adding device to app, please check if there is cloud storage option; if there is, it is with cloud storage; click it to choose the package you would like; Cloud storage is not for free.
A: NVR power cord is about 3ft, camera power cord is about 10ft long.
A: System supports 220V power input; system power supply supports AC 110V-240V input.Â
A: We don’t suggest you position camera indoors aimed at a window, it works fine in day time but at night it doesn’t. The camera has 3pcs array IR led working for night vision, the window glass will reflect the infrared light to the camera lens, so you won't see anything in night vision mood.
A: The hard drive is 2.5 inch internal SATA HDD, you could buy one and install it into the NVR box, go into system setup>> HDD setup, choose the hard drive and format it, the HDD will work.
This system supports up to 6TB hard drive, and if the hard drive is over 2TB, we suggest you purchase a 12V3A power supply for NVR box, the bigger hard drive needs more power.
Please go into Video Manage, click the camera you want to change order, then click the Up Arrow or Down Arrow Icon, you can reorder the sequence.
Please enable APP Alarm in System setup>> Channel setup>> Video detection, please also enable alarm information in the App and meantime allow your phone to receive push notifications.
Please check if your Router has internet access or not; please check if the network cable is good or not, the LAN light blinks or not in the rear panel of the NVR when inserting the network cable;Â If all is good, please check the box DHCP in System setup>> Network setup, click Ok, exit the menu and reboot the system by right clicking the mouse, select Exit System; after Cloud ID is online, you could uncheck the DHCP box.
Poe Security Camera System
POE cameras are powered by POE and do not need to be plugged in, but the POE NVR needs to be plugged in.
The standard working temperature of the camera is -4 to 140 degrees Fahrenheit. But when the camera works, it sends out heat, so it can work at a lower temperature, and the temperature is not standard.
POE NVR has two USB ports,so you don't have to worry about it.
Please go into System setup>> Video detection, uncheck the Alarm and Buzzer; please go into System setup>> General setup>> Error setup, uncheck all the four boxes,  and save the settings.
The red triangle means error detected or motion detected, you could click it to see what it is; and you could also close it if you like, please go into System setup>> General setup>> Error setup, uncheck all the four boxes, and save the settings.
he Camera lens is 3.6mm, the angle is about 75-85 degrees.
This security system can’t be added into Wi-Fi network. But if you want to realize remote access, there has to be internet, you have to connect the NVR to your Router directly with a network cable. This system can work without internet, but cannot been visit by internet
You could format HDD in System setup>> General setup>> HDD setup to delete all video records, cannot delete single record.
Sorry, this Security System doesn’t support cloud storage for now.
This system supports 220V power input. The system power supply supports AC 110V-240V input.
Yes, you can position camera indoor  aimed at a windows, it works fine in day time but at night it doesn’t. The camera has 36 pcs IR led working for night vision, the window glass will reflect the infrared light to the camera lens, so you won't see anything in night vision mood.
The hard drive is 3.5 inch internal SATA HDD, you could buy one and install it into the NVR box, go into system setup>>HDD setup, choose the hard drive and format it, the HDD will work.
This system supports up to 6TB hard drive, and if the hard drive is over 2TB, we suggest you purchase a 12V3A power supply for NVR box, the bigger hard drive needs more power.
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There are several possible reasons for this case:
Installation error: Please don't place the camera next to the wall or towards something reflective, they reflect light strongly, so you will not see anything in night vision; Please don't turn the camera toward a very empty place or a large area, there would not be enough reflected light so that you won't see anything in night vision; Please don't place the camera indoors toward the window; the window glass will reflect the infrared light to the camera lens, so you won't see anything in night vision.
Solution: Please adjust the camera angle or change the camera's position.
That is because your TV/Monitor doesn’t support Full HD picture, please change another TV, or connect the NVR system to TV/Monitor by VGA cable, the video resolution transmit by VGA is lower than HD picture.
If the above problem occurs in the case of VGA connection, please use HDMI to connect the system with TV, go into System setup>> Screen setup, use drop-down box to select a lower resolution for VGA resolution that your computer monitor supports, then use VGA to connect the system with your computer monitor.
PS: Some Japanese brand of TV only support 1080p@60Hz.
Please go into Video Manage, choose the camera then click Manual Edit, select Image Rollover.
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Please go into Video Manage, click the camera you want to change order, then click the Up Arrow or Down Arrow Icon, you can reorder the sequence.
Please enable APP Alarm in System setup>> Channel setup>> Video detection, please also enable alarm information in the App and meantime allow your phone to receive push notifications.
Please check if your Router has internet access or not; please check if the network cable is good or not, the LAN light blinks or not in the rear panel of the NVR when inserting the network cable;Â If all is good, please check the box DHCP in System setup>> Network setup, click Ok, exit the menu and reboot the system by right clicking the mouse, select Exit System; after Cloud ID is online, you could uncheck the DHCP box.
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